Trading conditions

These terms and conditions apply to private consumers' purchase of goods on Ro Collection's webshop. It is not possible to use any VAT/CVR number on the webshop. If you are purchasing as a business customer within the EU in this webshop, you must handle the VAT refund yourself. If you wish to trade as a business, you can contact our customer service at kundeservice@rocollection.dk

The website is owned by:

• Ro Collection ApS
• Papirfabrikken 28
• 8600 Silkeborg
• Denmark CVR#: DK36951036
• Email: kundeservice@rocollection.dk
• Tel: +45 3131 9321

Prices and payment

In this webshop, you can order your goods online and pay via: Dankort, Visa/Dankort, MasterCard, Dankort and MobilePay. All prices on our webshop are shown including VAT. A larger amount than the amount approved at the time of your order can never be charged. The prices are stated including 25% VAT.

Delivery and transport

We strive to deliver your order as quickly as possible, preferably within 1-3 working days. During peak periods, including but not limited to sales, extra delivery time must be expected. All customers paying by credit card are subject to validation, and Ro Collection ApS reserves the right to postpone the delivery of an order if we believe that further security checks are needed. Once your order has been dispatched, we will send you an email with the package's tracking number. Delivery of an item is considered completed when the consumer has received the item from our freight provider (as a general rule, GLS). For purchases over DKK 599, we offer free shipping to a parcel shop (furniture excepted). During sales periods or similar, we reserve the right to deviate from the offer of free shipping. We do not deliver to PO boxes.

Shipping rates:

If there are visible damages to the packaging upon receipt of your packages, this must be pointed out in writing to the courier upon receipt and then Ro Collection ApS must be notified as soon as possible at ro@rocollection.dk.

Delivery to islands

As a general rule, we only deliver to bridge-connected islands. If you require delivery to a non-bridge-connected island, this must be agreed directly with us before you place your order, as delivery to these locations occurs at a different price and with a longer delivery time. Contact ro@rocollection.dk for a specific quote.

If an order is placed for a non-bridge-connected address without prior agreement, we will contact you with the price for delivery. The order is only dispatched once you have approved the surcharge in writing. If you do not approve the surcharge, the order is cancelled and any amount paid is fully refunded.

The offer of free shipping on purchases over DKK 599 does not apply to deliveries to non-bridge-connected islands.

Made to order

We offer selected furniture made to order. It will be clearly marked on the item if it is an item made to order. The expected delivery date will appear clearly on your order confirmation. When you order an item made to order, the product is manufactured especially for you – which means that you can expect a longer delivery time than our standard delivery time. Your payment will be charged as soon as you have placed your order. Please note that made-to-order items cannot be cancelled or returned.

We strive to provide the most accurate estimated delivery date for items made to order. However, the delivery of items made to order can be delayed due to unforeseen circumstances (delays from the supplier, the freight company, etc.). We naturally do our best to keep you informed about any delays regarding your order. When we are ready to send your made-to-order item(s), we will send you an email.

Delivery of furniture

When you order furniture or larger items, they will be delivered by a special freight company to your delivery address. You will be contacted directly regarding the time of delivery so that you can ensure you are at home at the address upon delivery. If you are nevertheless not at home at the agreed delivery time, your item may be returned to the warehouse. In that case, please contact us directly for assistance. Furniture is delivered to the curb, or, if this is not possible, as close to your delivery address as possible. You are responsible for getting the delivery from the curb and into your home. This service does not include carrying the item inside, removal of packaging, or pallets.

Receipt of goods/freight damage

The risk for an item purchased at Ro Collection ApS transfers to you at the time of delivery. When you receive the item, you should examine the packaging for visible damage upon receipt. All transport damage must be notified as soon as possible to Ro Collection ApS at kundeservice@rocollection.dk. If you do not object to the courier despite obvious damage to the package, there may be doubt as to where the package was damaged, and you risk being liable for any damages yourself. If there is minor damage to the package and you assess that it is safe to receive the package, you should note with the driver on the consignment note that you are receiving the package with reservations. In case of suspected freight damage, you must:

1. Keep the packaging, as it can be used to document claims against the freight company.
2. As far as possible, take pictures of the package and any damages.
3. Contact Ro Collection ApS for further information.

Complaints
The Danish Sale of Goods Act's concept of defects applies to the purchase. In accordance with the Sale of Goods Act, a right of complaint of 24 months is provided on all goods. The right of complaint means that you as a customer can complain about errors and defects in the product that have arisen up to 24 months after the purchase. However, it is a prerequisite that these defects have not arisen as a result of your incorrect use of the product or other damaging behavior that has caused the defect. If the complaint is justified, your remedies are repair, replacement, reduction in price or cancellation of the agreement, depending on the specific situation. You must complain within a reasonable time after you have discovered the defect. If you complain within 2 months, the complaint is always considered timely. We will reimburse reasonable shipping costs that you may incur in connection with the return of the item when the complaint is justified. If you wish to complain about a product, please send an email to kundeservice@rocollection.dk or call us at +45 3131 9321

Right of cancellation
Private individuals have the right to cancel an agreement without justification within 14 days. The cancellation period expires 14 days after the day on which you or another person chosen by you gets the goods in physical possession. If you have ordered several items in one order and we cannot deliver the items at the same time, the cancellation period runs from when you or another person chosen by you gets the last item in physical possession. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following business day. Please note that made-to-order items cannot be cancelled or returned.

You cancel your purchase by notifying us of this. You can contact us via email or telephone, where you state that you are cancelling:

Email: kundeservice@rocollection.dk

Telephone: +45 3131 9321

We will then send you a reference number, which must be affixed to the cancellation form that is enclosed with your order. The cancellation deadline is met if you send your notice that you are cancelling the purchase before the cancellation deadline has expired. You cannot cancel by refusing to accept the goods or by failing to pick them up without simultaneously giving notice that you are cancelling.

Returning the item and return costs
When you have received a return reference number from us, the cancellation form is filled out and enclosed in the box. Then, you place the GLS return label on the box and ensure that the item is packed securely. You bear the risk for the item from the time of the item's delivery and are responsible for the item being packed properly before returning, and you also bear the responsibility for the item until it is returned to us. The costs for using the return label amount to DKK 50.00, which is deducted from the refund.

Refund

We will refund the amount without undue delay and in any case no later than 14 days from the date we received your notice of cancellation. However, we may withhold the refund until we have received the goods back, or until you have provided documentation that the goods have been returned. We will carry out such a refund using the same means of payment that you used for the original transaction. In any case, you will not be charged any fees as a result of the refund.

Testing the item and packaging

You are only liable for any deterioration in the value of the item which is due to handling other than what is necessary to determine the nature, characteristics and the way the item works. You may normally examine the item in the same way as one can and may in a store, but you must not put it into use; for example, you must not remove labels and hangtags. If you have used the item in a way that one may not or cannot in a store, and we cannot sell it again or cannot sell it at full price again, you must expect that we will deduct the value reduction from the amount you are to receive back. If the item no longer has a market value, we will not refund the purchase price. Missing original packaging may potentially constitute a value reduction, so to be sure of being able to receive all money back, it is recommended that the item is returned in original packaging. You should also ensure that the item is properly packaged when you return it. You bear the risk for the package/items yourself until we receive them. Therefore, save your postal receipt and any track and trace number.

Personal data policy

In order for you to enter into an agreement with us, we need the following information: Name - Address - Phone number - Email address. We register your personal information for the purpose of being able to deliver the item to you. Personal information is registered at Ro Collection ApS and kept for five years, after which it is deleted.

Access to complaints

If you as a consumer want to complain about your purchase, you must contact kundeservice@rocollection.dk. If we do not succeed in finding a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg. You can submit your complaint via nævneneshus.dk.

Law and venue
Purchases on the webshop are subject to Danish law and the venue is Copenhagen City Court. However, mandatory national legislation may apply for delivery outside Denmark. Persons under 18 years of age cannot trade on this webshop without the consent of a guardian.

Disclaimer
Ro Collection ApS can change the content of this page at any time. Ro Collection ApS cannot be held responsible for any damages resulting from the use of the site or, for that matter, lack of access to use the site.

Last reviewed 29 September 2026